Booking Terms · Conditions

Effective from March 24, 2025

Part 1: Special Terms and Conditions for International Travel

Article 1

① As advance payments are made to airlines/accommodations/operators for this product, these Special Terms and Conditions and the regulations of African local/accommodation operators shall take precedence over the Standard Terms and Conditions for International Travel of the Republic of Korea.

Article 2

① Ahmo Travel provides services that include planning and implementing overall travel arrangements including local African accommodations, transportation, sightseeing, and other travel-related matters upon customer request.

Article 3

① In case of disputes related to local accommodation providers or local travel operators rather than the above services, customers must hold the local operators directly responsible and cannot hold the Company responsible.

Article 4 (Cancellation Penalties)

① Travel costs and accommodation costs

Advance payments are made to airlines/accommodations/operators for this product. Therefore, the regulations of African local/accommodation operators apply under these Special Terms rather than the Standard Terms and Conditions for International Travel of the Republic of Korea.

Deposit: 100% non-refundable
Up to 59 days before departure: 100% of travel amount

Article 5 (Reservation Conditions)

① The contract becomes effective from the time the deposit is paid.

② Customers confirming reservations must be 18 years of age or older and must accurately provide all information required by Ahmo Travel. When one or more customers apply together or when parents are accompanied by children under 18, the parent or customer who confirmed the reservation (hereinafter "Representative") must guarantee the following to Ahmo Travel:

The Representative must obtain all consents and authorizations required for the reservation from other travelers. The Representative must communicate all information necessary to grant the Representative authority to proceed with the reservation on behalf of other travelers.
Information provided by the Representative regarding other travelers must be accurate and complete. The Representative must obtain consent and permission to provide such information to Ahmo Travel.
The Representative must inform other travelers of all regulations related to the reservation and the relationship with Ahmo Travel.

③ Ahmo Travel may change programs or prices until the reservation is confirmed and has the right to legitimately refuse a customer's reservation based on internal criteria.

④ The exchange rate applied to Ahmo Travel's service fees is calculated internally based on interbank exchange rates rather than general buying/selling base rates. Ahmo Travel adjusts fees to reflect the latest exchange rate fluctuations, and the applied exchange rate is updated daily.

Article 6 (Travel Reservation and Free Schedule Regulations)

① Travel Reservation

Tour cancellations must be requested in writing or by email during weekday business hours (Mon–Fri, 10am–7pm). The Company cannot be held responsible for inability to immediately process cancellations requested outside business hours or on weekends.

② Medical Conditions and Special Requirements

All customers are advised to consult with a professional about their health condition before traveling. Ahmo Travel recommends that all customers receive necessary or recommended vaccinations and verify their medical condition for traveling with Ahmo Travel. Ahmo Travel does not provide any medical advice.
All customers must inform Ahmo Travel of any special conditions that may affect travel before full payment of travel expenses. If not informed, all customers participating in Ahmo Travel are assumed to be in normal health. It is entirely the customer's responsibility to determine whether their physical and mental condition is suitable for each program.
For certain programs, Ahmo Travel may restrict participation based on health conditions (illness, pregnancy, etc.), and may refuse customers in certain conditions or pregnant women over 24 weeks.
As tours and programs involving direct participation in the field are in remote areas of Africa, customers must acknowledge and accept that related activities involve a certain degree of risk.
Ahmo Travel assumes no responsibility for problems arising from customer violations of the precautions attached to the contract.

③ Free Schedule

The Company is not responsible for any safety accidents/theft/illness or other incidents that occur during individually arranged activities during free time. These are matters directly contracted between the traveler and local travel operators based on the traveler's voluntary choice and are not included in the Company's travel service scope. Please note that immediate response by the Company or guides may not be possible.
Information about resort/hotel swimming pools, marine sports, and activity introductions is provided for customer convenience and is not a travel service provided by the Company. Please exercise extreme caution when using them individually during free time, and make careful decisions considering your physical condition and swimming ability.

Article 7 (Consent to Use of Promotional Content)

① If customers provide photos or videos taken during travel to Ahmo Travel, Ahmo Travel may use them as promotional content with proper attribution.

② Reviews written by customers after travel may be used as promotional content by the Company, excluding personal information.

Part 2: Standard Terms and Conditions for International Travel

Article 1 (Purpose)

① These Terms govern the detailed implementation and compliance matters of the international travel contract entered into between Ahmo Travel (Simple Safaris Co., Ltd.) (hereinafter "the Company") and the traveler. (However, the above Special Terms and local operator regulations shall take precedence over these Terms.)

Article 2 (Obligations of the Company and Traveler)

① The Company shall faithfully perform its duties in the process of establishing and implementing travel plans, including travel arrangement and guidance, transportation, and accommodation, in order to provide safe and satisfactory travel services to travelers.

② Travelers shall actively cooperate in promoting harmony among travelers and maintaining travel order for safe and enjoyable travel.

Article 3 (Definitions and Scope of Company Business)

① The types and definitions of travel are as follows:

(1) Package Tour: Travel where the Company pre-determines the travel destination, itinerary, transportation and accommodation service content to be provided to travelers (hereinafter "Travel Service"), and travel fees, and recruits travelers through advertising or other methods.

(2) Custom Tour: Travel where the Company establishes and implements an overall plan for transportation, accommodation, sightseeing, and other travel matters according to the travel conditions desired by the traveler (individual or group).

(3) Overseas Travel Processing Agency: Where the Company agrees to receive a prescribed processing fee from the traveler and handles visa processing, re-entry permits, various certificates, entry/exit documentation, and other related tasks on behalf of the traveler.

Article 4 (Composition of Contract)

① The travel contract consists of the travel contract document (attached), travel terms, and travel itinerary (or travel description).

② The travel itinerary (or travel description) shall include the travel destination and sightseeing content by travel date, transportation means, number of shopping stops, accommodation, meals, travel implementation schedule, and Company-provided service content and traveler precautions.

Article 5 (Special Agreements)

① The Company and the traveler may enter into special agreements in writing within the scope not violating applicable laws. In such cases, the Company must explain to the traveler that these differ from the standard terms (It is confirmed that prior notice has been given that the above Special Terms and local operator regulations shall take precedence over these Terms).

Article 6 (Provision of Safety Information and Delivery of Contract Documents)

① When entering into a travel contract with the traveler, the Company must provide the travel terms and safety information about the travel destination posted on the Ministry of Foreign Affairs' overseas safety travel homepage (www.0404.go.kr), and upon conclusion of the travel contract, must deliver one copy each of the contract and travel itinerary (or travel description) to the traveler.

Article 7 (Deemed Delivery of Contract and Terms)

① The Company and the traveler shall deem the travel contract, travel terms, and travel itinerary (or travel description) as having been delivered in the following cases:

② When the traveler agrees to the contents of the travel contract, terms, and travel itinerary (or travel description) provided through the internet or other electronic information network and applies for the conclusion of the travel contract, and the Company notifies the traveler of acceptance using the electronic information network or mechanical devices.

③ When the traveler agrees to the contents of the travel contract, terms, and travel itinerary (or travel description) provided by the Company using facsimile or other mechanical devices and sends a document applying for the conclusion of the travel contract, and the Company notifies the traveler of acceptance using the electronic information network or mechanical devices.

Article 8 (Company's Liability)

① The Company shall be liable when the Company itself or its employees, local travel operators or their employees (hereinafter "Agents") cause damage to travelers through intentional or negligent acts related to the Company's duties as specified in Article 2, Paragraph 1, from the time of travel departure to arrival.

Article 9 (Contract Cancellation Due to Minimum Participant Shortage)

① (Package tours only) If the Company cancels the travel contract due to insufficient minimum participants, it must notify travelers at least 7 days before travel departure.

② (Package tours only) If the Company cancels the contract without providing notification within the prescribed period due to insufficient participants, it must compensate the traveler with amounts as specified below in addition to refunding the contract deposit:

Notification up to 1 day before departure: 30% of travel fees
Notification on the day of travel: 50% of travel fees (※ Travel fees refer to the total product price specified in the itinerary)

Article 10 (Refusal to Conclude Contract)

① The Company may refuse to conclude a contract with the traveler when any of the following reasons apply:

(1) When it is deemed that the traveler would cause inconvenience to other travelers or impede the smooth implementation of travel

(2) When it is deemed that travel is difficult due to illness or other reasons

(3) When the stated maximum number of participants has been exceeded

(4) When the minimum number of participants in the itinerary has not been met

Article 11 (Travel Fees)

① The travel fees in the travel contract include the following items. However, items (1) through (9) below are amounts that the traveler must pay directly at the travel destination, but the Company receives them in trust for the traveler's convenience and pays them on behalf of the traveler. However, for custom tours, the terms shall be as agreed between the parties.

(1) Fares for transportation such as aircraft, ships, railways, etc. (based on standard fares)

(2) Transfer bus fees between airports, stations, ports, and hotels, etc.

(3) Accommodation and meal fees

(4) Guide expenses

(5) Various taxes required during travel

(6) Domestic and international airport and port taxes

(7) Tourism promotion development fund

(8) Admission fees to tourist sites in the itinerary

(9) Other costs according to individual contracts

(10) Travel arrangement commission fees

② The traveler must pay the contract deposit (the amount separately announced as the contract deposit among the travel fees) to the Company at the time of contract conclusion, and the contract deposit shall be treated as all or part of the travel fees or damages.

③ The traveler must pay the balance of the travel fees under Paragraph 1, excluding the contract deposit, to the Company at least 60 days before departure.

④ The traveler must pay the travel fees under Paragraph 1 by card, account transfer, or bank deposit, etc., as agreed between the parties.

⑤ When the custom tour fees include traveler insurance premiums, the Company must explain the insurance company name, coverage details, etc. to the traveler.

Article 12 (Changes in Travel Fees)

① When implementing international travel, if the fees payable to transportation and accommodation providers increase or decrease by 5% or more compared to the time of contract conclusion, or if the foreign exchange rate applied to travel fees increases or decreases by 2% or more compared to the time of contract conclusion, the Company or the traveler may request an increase or decrease in travel fees from the other party within the range of such increase or decrease.

② When the Company increases travel fees pursuant to Paragraph 1, it must notify the traveler at least 15 days before the start of travel.

③ When travel conditions change other than pursuant to Paragraph 1, or when damages arise due to contract cancellation or termination under Articles 15 or 16, amounts arising before travel departure shall be settled (refunded) before departure, and amounts arising during travel shall be settled (refunded) within 10 days after the end of travel.

④ If the traveler fails to receive services included in the travel fees such as accommodation, meals, or sightseeing due to their own reasons after travel departure, the traveler may not request a refund of the corresponding amount from the Company. However, if the travel is terminated midway, it shall be handled in accordance with Article 16.

Article 13 (Damages)

① If local travel operators cause damage to travelers through intentional or negligent acts, the Company shall compensate the travelers for such damage.

② If travel itinerary disruptions occur because the Company failed to obtain visas, re-entry permits, or various certificates necessary for the traveler's international travel due to reasons attributable to the Company, the Company shall compensate the traveler the full amount received for processing plus 100% of that amount.

③ When the Company sells products that include transportation such as aircraft, trains, or ships, it must compensate for damages suffered by travelers due to delayed departures/arrivals or traffic congestion. However, this shall not apply when the Company proves it was without intent or negligence.

④ The Company shall not be relieved of liability for damages caused by loss, damage, or delay of travelers' luggage unless it proves that it or its agents exercised due care in receiving, delivering, and storing such luggage.

Article 14 (Contract Termination After Travel Departure)

① The Company or traveler may terminate this travel contract if there are unavoidable reasons after travel departure. However, the party causing termination must compensate for damages incurred by the other party.

② When the contract is terminated pursuant to Paragraph 1, the Company shall cooperate in matters necessary for the traveler's return home, and costs not attributable to the Company shall be borne by the traveler.

Article 15 (Start and End of Travel)

① The start of travel shall be the time when boarding procedures (embarkation procedures in the case of ships) are completed, and the end of travel shall be the time when the traveler exits the bonded area of the arrival hall. However, when there is domestic transportation as part of the contract, it shall be the departure time and arrival time of the transportation used at the first point of departure.

Article 16 (Duty to Explain)

① The Company must explain important matters and changes thereto as specified in the contract so that the traveler can understand them.

Article 17 (Insurance Enrollment, etc.)

① The Company must enroll in insurance or mutual aid to pay insurance benefits to travelers when damage occurs to travelers in connection with this travel, or deposit a business guarantee deposit.

Article 18 (Other Matters)

① For matters not specified in this contract or disputes regarding the interpretation of this contract, the Company and the traveler shall determine by mutual agreement, and if agreement cannot be reached, applicable laws and general practices shall apply.

② For travel to special areas, different provisions from the Company's travel terms may be established when there are legitimate reasons.

Addendum

These Terms shall be effective from March 24, 2025.